RETURNING APPLICANT 1-855-MY-NCHAF Contact Report Fraud

There is no cost to apply for this program. Funds are limited.

Beware of scams

Mortgage Servicers

Mortgage servicers are essential to ensure that North Carolina homeowners receive assistance through the NC Homeowner Assistance Fund to prevent home loss and additional financial instability due to the coronavirus pandemic. Eligible homeowners seeking assistance through the NC Homeowner Assistance Fund must have their servicer enrolled in the program through a signed collaboration agreement to receive assistance. All approved funding will be paid directly to the participating servicer.

Our team looks forward to working with you to improve housing stability in North Carolina. With your help, we can help keep families in their homes.

If you are a mortgage servicer and have not yet signed up to participate in the NC Homeowner Assistance Fund, contact us at ServicerInfo@nchaf.gov to get started today. To view a list of participating mortgage servicers, click here.

Below are some resources for mortgage servicers.

Lender/Servicer Fact Sheet

NCHAF Collaboration Agreement

NCHAF ACH Form

CDF Toolkit

SFTP Client Upload Instructions

Order Promotional Materials