Mortgage servicers are essential to ensure that North Carolina homeowners receive assistance through the NC Homeowner Assistance Fund to prevent home loss and additional financial instability due to the coronavirus pandemic. Eligible homeowners seeking assistance through the NC Homeowner Assistance Fund must have their servicer enrolled in the program through a signed collaboration agreement to receive assistance. All approved funding will be paid directly to the participating servicer.
Our team looks forward to working with you to improve housing stability in North Carolina. With your help, we can help keep families in their homes.
If you are a mortgage servicer and have not yet signed up to participate in the NC Homeowner Assistance Fund, contact us at ServicerInfo@nchaf.gov to get started today. To view a list of participating mortgage servicers, click here.
Below are some resources for mortgage servicers.
“NCHAF contacted my mortgage company and got them off my back. I have colon cancer and recently my cancer has progressed. I could not work as much waitressing and with NCHAF helping me, I can stand up and breathe again.”
Tammie T., Guilford County
“I got the assistance I needed during a difficult time in my life. My case manager was responsive with getting me the answers I needed. I am so grateful.”
Jessica G., Mecklenburg County
“The physical and mental toll that the pandemic has taken on those of us in the medical field has been difficult. When I found out I was awarded with mortgage assistance, I said ‘Hallelujah!”
Karen M., Hoke County
“I like the NCHAF program, it gives our clients at Life Store Bank hope. Folks have been negatively impacted by the pandemic and late on mortgages. It gives them a chance to get caught up and NCHAF staff have been very responsive to clients providing financial assistance. It's wonderful that they have been helping our homeowners.”
Doug Matney, Credit Relations Manager, Life Store Bank