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Contact

For questions, please contact us at one of the phone numbers or by using the contact form below.

Phone Numbers
1-855-MY-NCHAF (1-855-696-2423)
8 a.m. to 8 p.m.
Monday-Friday
For the hearing-impaired –
Dial 711 for Relay NC Services

Mailing Address
NC Homeowner Assistance Fund
2801 Slater Road
Morrisville, NC 27560

Street Address
NC Homeowner Assistance Fund
2801 Slater Road
Morrisville, NC 27560

We value your feedback. If you have experienced an issue with the NC Homeowner Assistance Fund and would like to file a complaint, please click here.

Hear from Homeowners We've Helped

Below are some stories of North Carolinians who have been helped by the program. Click the eligibility link below to see if we might be able to help you.

“NCHAF contacted my mortgage company and got them off my back. I have colon cancer and recently my cancer has progressed. I could not work as much waitressing and with NCHAF helping me, I can stand up and breathe again.”

Tammie T., Guilford County

“I got the assistance I needed during a difficult time in my life. My case manager was responsive with getting me the answers I needed. I am so grateful.”

Jessica G., Mecklenburg County

“The physical and mental toll that the pandemic has taken on those of us in the medical field has been difficult. When I found out I was awarded with mortgage assistance, I said ‘Hallelujah!”

Karen M., Hoke County

“I like the NCHAF program, it gives our clients at Life Store Bank hope. Folks have been negatively impacted by the pandemic and late on mortgages. It gives them a chance to get caught up and NCHAF staff have been very responsive to clients providing financial assistance. It's wonderful that they have been helping our homeowners.”

Doug Matney, Credit Relations Manager, Life Store Bank